Privacy Policy

Privacy Policy

Effective Date: 01-05-2025

1. Introduction

Welcome to Kooleco! We are committed to protecting your privacy and ensuring your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website and make purchases through our webshop.

2. Information We Collect

We collect the following types of information:

2.1. Personal Information:

• Contact Information: Name, email address, phone number.
• Order Details: Products purchased, order number, and transaction details.
• Payment Information: Payment method used (credit card, bank transfer), but not the credit card details, which are processed securely by our payment provider.

2.2. Technical Information:

• Device Information: IP address, browser type, and version.
• Usage Data: Pages visited, time spent on pages, and other browsing data.

2.3. Marketing Information:

• Newsletter Preferences: If you have subscribed to our newsletter.

3. How We Use Your Information

We use your personal data for the following purposes:

3.1. Order Processing:

• To process and fulfill your orders.
• To communicate with you regarding your orders, including updates and delivery information.

3.2. Customer Support:

• To respond to your queries and provide customer support.

3.3. Marketing and Promotions:

• To send you promotional materials and newsletters if you have opted in to receive them.
• To improve our services and products based on your feedback.

3.4. Legal Compliance:

• To comply with legal obligations and enforce our terms and conditions.

4. How We Share Your Information

We may share your personal information with:

4.1. Service Providers:

• Payment Processors: To handle payments securely.
• Shipping Providers: To deliver your orders.
• Marketing Partners: To assist with marketing campaigns, but only if you have opted in to receive marketing communications.

4.2. Legal Requirements:

• We may disclose your information if required by law or in response to legal requests.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Under the GDPR, you have the following rights:

6.1. Right to Access:

• You can request access to the personal data we hold about you.

6.2. Right to Rectification:

• You can request corrections to any inaccurate or incomplete personal data.

6.3. Right to Erasure:

• You can request the deletion of your personal data under certain circumstances.

6.4. Right to Restriction of Processing:

• You can request a restriction on how we process your data.

6.5. Right to Data Portability:

• You can request a copy of your data in a structured, commonly used, and machine-readable format.

6.6. Right to Object:

• You can object to the processing of your personal data for direct marketing purposes.

To exercise these rights, please contact us at info@Kooleco.com. We will respond to your request in accordance with applicable laws.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and deliver targeted advertisements. You can manage your cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Kooleco / First Steps Holland BV
's-Gravendijckseweg 35D
2201 CZ Noordwijk ZH
The Netherlands
Email: info@Kooleco.com

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review the privacy policies of any third-party websites you visit.